Terms of Service

1. Who we are and how these Terms apply

1.1 These Terms of Service (“Terms”) are a binding agreement between you and MAYA Tech Services LLC, a Delaware limited liability company, 8 The Green, Ste A, Dover, DE 19901, USA (“UpRadar”, “we”, “us”), which operates UpRadar.ai at upradar.ai and app.upradar.ai (the “Service”).

1.2 You accept these Terms when you click a button that says you agree to them (for example, “Agree and create account”, “Run audit” or the checkout button). If you do not agree, do not use the Service.

1.3 If you use the Service for an organization, you confirm you may bind it, and “you” means that organization.

1.4 These Terms include our 14-day money-back guarantee (section 7) and, where it applies, our Data Processing Addendum. Our Privacy Policy explains how we handle personal data.

2. Eligibility

2.1 Business use. UpRadar is offered to businesses in the United States. The Service is designed for businesses and professionals. By using it, you confirm that you use it for purposes relating to your trade, business, craft or profession. If you are nevertheless a consumer under the laws where you live, nothing in these Terms limits your rights under mandatory consumer-protection law.

2.2 Age. You must be at least 18 years old and able to enter into a binding contract.

2.3 Sanctions and excluded countries. You may not use the Service if you are located in, organized in, or ordinarily resident in Russia, or in any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, and the Crimea, so-called Donetsk People’s Republic and so-called Luhansk People’s Republic regions of Ukraine). Nor may you use it if you are on, owned or controlled by anyone on, or acting for anyone on, a U.S. government restricted-party list (such as OFAC’s SDN List) or a similar list that applies to us.

2.4 Engines by region. We may limit which AI engines are available to you based on your location.

3. The Service

3.1 What it does. UpRadar measures how AI engines describe, cite and recommend your brand. The Service sends questions about your brand, category and competitors, and the custom prompts you write, to third-party AI engines, analyzes their answers, and gives you scores, AI quotes, a competitor comparison, a prioritized fix list, website readability checks, links to threads that AI engines cite, and a weekly email digest.

3.2 What it does not promise. The Service shows how certain AI systems responded at the time of a run. We cannot guarantee any ranking, mention, citation, traffic or other business result. Features depend on your plan and may change.

3.3 Plan limits. Each plan limits the number of AI engines, topics, prompts, competitors and deep-audit pages, as shown on our pricing page and in your account.

4. Accounts

4.1 A paid subscription requires an account. One account is for one customer.

4.2 You are responsible for keeping your credentials confidential and for activity under your account. Tell us at hello@upradar.ai right away about any unauthorized access.

4.3 Provide accurate information and keep it up to date, including the email address we use for notices.

5. Free audit

5.1 You can run a free audit of a domain without an account. To unlock the full report, you give us an email address. We then email you the report and two short follow-up emails about it; each has a one-click unsubscribe link.

5.2 Free audits are rate-limited, and we may refuse or limit them to prevent abuse.

5.3 Anyone who has the link to a free audit result can open it. Treat the link like a password and share it only with people you trust. Free audit links stop working 30 days after the audit is run.

5.4 The free audit does not create a subscription or qualify for the money-back guarantee.

6. Subscriptions and billing

6.1 Plans and prices. Paid plans are Starter, Pro and Expert, at the prices shown on our pricing page and at checkout, billed in advance in U.S. dollars through our payment processor, Stripe. There is no free trial: you pay from the first day.

6.1a Annual plans. Annual plans are billed yearly in advance and renew for another year unless cancelled; we email a reminder at least 30 days before an annual renewal. The 14-day money-back guarantee covers the first annual payment too.

6.2 Automatic renewal. Your subscription renews automatically each billing period at your plan’s then-current price until you cancel. You authorize us and Stripe to charge your payment method for each renewal. At checkout you confirm that you agree to these Terms and to automatic renewal, and we keep a record of that confirmation (date, time, Terms version and IP address).

6.3 Taxes. Prices exclude sales tax, VAT, GST and similar taxes. Where we must collect tax, it is calculated from your billing address and shown at checkout before you pay. Businesses can enter a VAT or GST number at checkout; where reverse charge applies, no tax is charged.

6.4 Plan changes. Upgrades start immediately and we charge the prorated difference for the current period. Downgrades take effect at the start of your next billing period, without a refund for the current one.

6.5 Pause. Instead of cancelling, you can pause for 30, 60 or 90 days, up to 2 times in any 365-day period. We do not charge you during a pause. Billing resumes automatically on the date shown, or earlier if you resume. Access to the Service remains available during a pause until the end of the period you have already paid for. Pausing does not extend the money-back guarantee.

6.6 Failed payments. If a renewal payment fails, we email you and retry the charge automatically for up to 14 days. Paid features may be unavailable until payment succeeds; your account and data stay intact. If payment has not succeeded after 14 days, your subscription is cancelled.

6.7 Price changes. We may change plan prices for future billing periods. We will give you at least 30 days’ notice by email before a new price applies to you, with instructions on how to cancel. If you do not cancel, the new price applies from your next renewal. If you cancel within 14 days after your first charge at the new price, we will refund the unused portion of that period on request.

6.8 Annual reminder. Once a year we email you a summary of your subscription: plan, charges and how to cancel.

6.9 Promotional access. Free access from a promotion code ends automatically on the date shown, and we do not charge you. To continue, you choose and pay for a plan yourself.

7. 14-day money-back guarantee

7.1 Full refund of your first payment. If you cancel within 14 days after your first payment, that payment is refunded in full. Day 1 is the calendar day (UTC) on which the payment succeeded; the 14 days end at 23:59 UTC on day 14. We refund the amount you actually paid, including any tax.

7.2 How to use it. Cancel in Settings → Billing within 14 days and the payment is refunded in full, or email hello@upradar.ai from your account email address within the same period.

7.3 Rules. The guarantee applies once per person, company, website domain and payment card. It covers the first payment only, not renewals. An upgrade within the 14 days does not extend the window. Promotional access and the free audit are not covered.

7.4 What happens. A refund ends your subscription and paid access immediately; your account and audit history stay until you delete your account. We issue the refund to your original payment method within about 5 business days; your bank may take additional time to show it.

7.5 EU and UK consumers. If you are a consumer in the European Union or the United Kingdom, nothing in this section limits your mandatory statutory rights, including your right to withdraw within 14 days of purchase.

8. Cancellation

8.1 You can cancel anytime in Settings → Billing or by emailing hello@upradar.ai from your account email. Before you confirm, we may offer a pause and ask why you are leaving.

8.2 Except under the money-back guarantee (section 7), cancellation takes effect at the end of the current paid period. You keep access until then and are not charged again.

8.3 Except under the money-back guarantee, section 6.7 or where the law requires, payments are non-refundable and partial periods are not refunded.

9. Your content

9.1 Ownership. You keep all rights in the domains, brand information, topics, prompts, competitor names and other content you submit (“Your Content”).

9.2 License to us. You give us a worldwide, non-exclusive license to host, copy, process and transmit Your Content, including to the AI engines and providers described in our Privacy Policy, solely to provide, secure and improve the Service.

9.3 Your responsibility. You are responsible for Your Content and confirm that you have the rights and any consents needed to submit it, and a legitimate reason to analyze the domains and brands you enter.

9.4 Prompts are sent verbatim. Your custom prompts and brand information are sent as written to the AI engines you track. Do not include personal data, confidential information or third-party secrets in them.

9.5 Checks of your website. When you submit a domain, you authorize our crawler, UpRadarBot, to read public pages of that website to assess how AI engines can cite it. UpRadarBot does not log in or submit forms. See upradar.ai/bot.

10. Reports and output

10.1 Your license to Output. Reports, scores, quotes, analyses and recommendations generated for your account are “Output”. You may use Output for your own business purposes, including sharing it with your employees, advisers and the agencies you work with, and quoting it in your own materials with the attribution “Source: UpRadar, [date]”. As between you and us, we assign to you any rights we have in Output generated for your account, except for our software, methodology, templates, scoring models and aggregated or de-identified data.

10.2 No guarantee of rights in AI output. AI-generated material may not be protected by copyright, and similar Output may be generated for other customers. Quotes from AI engines may reproduce material in which third parties have rights.

10.3 Our rights. The Service, its software, design, scoring methodology and documentation belong to MAYA Tech Services LLC and its licensors.

10.4 Aggregated data. We may create aggregated, de-identified statistics (for example, average visibility by industry) that do not identify you, your brand or any individual, and use them to improve the Service and publish industry statistics.

10.5 Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

11. Third-party AI engines and AI outputs

11.1 What the engines are. The Service queries third-party AI systems, such as ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Perplexity and, if you choose them, DeepSeek, Mistral and Grok (xAI) (“AI Engines”), through their official APIs. We do not control any AI Engine.

11.2 Not affiliated. UpRadar is independent and is not affiliated with, sponsored by or endorsed by any AI Engine provider. AI Engine names are trademarks of their owners.

11.3 Outputs are generated by AI. AI Engine answers, and the summaries, scores and recommendations we generate from them with AI, are produced by artificial intelligence. They may be inaccurate, incomplete, outdated or offensive. They reflect what an AI Engine returned at the time of the run, vary between runs, and may differ from the provider’s consumer app because of model version, live search, location and personalization. Verify any factual statement independently before you act on it.

11.4 Third-party statements. Output includes quotes from AI Engines and links to third-party sites (for example, Reddit and Quora threads cited by AI Engines), shown as returned, with the AI Engine and date. They are not statements of fact by UpRadar, and we do not adopt, verify or endorse them, including anything they say about you, your competitors or anyone else.

11.5 Do not publish Output as fact about others. You will not publish or use Output as a factual statement about a third party, including in comparative advertising, unless you have verified it independently.

11.6 Complaints. If you believe content in the Service is unlawful, infringing or defamatory, email hello@upradar.ai with details. We will review it promptly.

11.7 Changes to engines. AI Engines may change or stop their services at any time, and we may add, replace or remove AI Engines or models. This may change your results.

11.8 No service levels. We do not offer a service-level agreement. Features that depend on AI Engines may be unavailable when those engines are.

11.9 No guaranteed benchmarks; not advice. Scores and comparisons are point-in-time estimates produced by our methodology, not a certified rating or industry ranking, and you may not present them as such. Output is not legal, financial, marketing or other professional advice; you are responsible for the decisions you make based on it.

12. Acceptable use

12.1 You will not, and will not let anyone else:

(a) use the Service or any Output to develop, train or improve artificial intelligence models, or to build a product that competes with the Service or with any AI Engine;

(b) reverse engineer, decompile or attempt to extract the source code, models or underlying data of the Service or of any AI Engine;

(c) scrape, crawl, copy in bulk or otherwise extract data from the Service by automated means, except through features or exports we provide;

(d) circumvent or attempt to circumvent rate limits, usage limits, plan limits, security or safety measures, including by creating multiple accounts;

(e) resell, sublicense or provide the Service to third parties as a standalone service without our written consent (sharing Output under section 10.1 is allowed);

(f) use the Service or any Output to create fake reviews, sockpuppet or bot accounts presented as human, astroturfing, or content that misrepresents its origin, authorship or independence, in order to manipulate search engines, AI systems or the sources they draw answers from;

(g) submit domains, prompts or other content that you have no legitimate reason to analyze, that infringe anyone’s rights, that are unlawful, or that contain personal data of others you are not allowed to share;

(h) use Output to harass, defame or mislead anyone;

(i) disrupt or overload the Service; or

(j) use the Service in violation of applicable law or of the usage policies of the AI Engines we query.

12.2 We may suspend access that we reasonably believe violates this section.

13. Data protection

13.1 Our Privacy Policy explains how we handle personal data and what rights you have.

13.2 Where we process personal data in Your Content on your behalf, our Data Processing Addendum forms part of these Terms. A countersigned copy is available at hello@upradar.ai.

14. Suspension and termination

14.1 By you. You can cancel your subscription as described in section 8 and delete your account at any time in Settings.

14.2 By us. We may suspend or terminate your access if you materially breach these Terms (including sections 2 and 12), if you do not pay, if required by law or our payment processor, to protect the Service or others, or while you dispute a valid charge with your bank. Where practical, we will tell you first and give you a chance to fix the issue.

14.3 Refund if we terminate without cause. If we terminate your subscription for reasons other than your breach, we will refund any prepaid fees for the unused part of the billing period.

14.4 Your data. When your subscription ends, paid features stop; your account and data stay until the account is deleted. Deleting your account permanently deletes your content as described in our Privacy Policy, except a de-identified billing record and the records our payment processor must keep.

14.5 Export and switching. To get a copy of Your Content and audit results, for example to move to another provider, email hello@upradar.ai from your account email. We will send a structured, machine-readable export within 30 days, free of charge. Customers in the European Union use the same route for switching under the EU Data Act.

14.6 Sections 6 (fees owed), 10, 15 to 18 and 20 survive termination.

15. Disclaimers

15.1 Except as expressly stated in these Terms, the Service and Output are provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

15.2 We do not warrant that the Service will be uninterrupted or error-free, or that acting on its recommendations will produce any specific result.

15.3 If you are a consumer, some of these disclaimers may not apply to you, and you keep your statutory rights.

16. Limitation of liability

16.1 To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business, goodwill or data, even if told of their possibility in advance.

16.2 To the maximum extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the amounts paid or payable by you to us for the Service during the 12 months before the event giving rise to the claim. This is a maximum, not an amount owed: you must prove the loss and that we caused it.

16.3 These limits do not apply to liability for fraud, willful misconduct, or death or personal injury caused by negligence, or to any other liability that cannot be limited by law.

16.4 If you are a consumer, some of these limits may not apply to you, and you keep your statutory rights.

17. Indemnity

17.1 If you use the Service for business purposes, you will defend and indemnify us against third-party claims arising from Your Content or from your breach of section 12 (Acceptable use), and pay the resulting damages and reasonable costs finally awarded or agreed in a settlement you approve.

17.2 We will tell you promptly about any such claim and let you control the defense.

18. Disputes and governing law

18.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.

18.2 Informal resolution first. Before starting any proceeding, the party with a claim must send the other a written notice describing the claim and the relief sought (to us: hello@upradar.ai; to you: the email address on your account). Both parties will try in good faith to resolve it for 60 days after the notice is received.

18.3 Courts. Any dispute arising out of or relating to these Terms or the Service will be brought only in the state or federal courts located in Delaware, and both parties consent to the personal jurisdiction of those courts. Either party may instead bring an individual claim in small-claims court if it qualifies.

18.4 Individual claims. To the extent permitted by law, claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding.

18.5 Consumers in the EU, the UK and similar countries. If you are a consumer residing in a country whose law does not allow these forum or class-action terms in consumer contracts, sections 18.3 and 18.4 do not apply to you. You may bring proceedings in the courts of your country of residence, and you keep the protection of the mandatory laws of that country.

19. Changes to these Terms

19.1 For material changes, we will email the address on your account and show a notice in the Service at least 30 days before they take effect. Other changes take effect when posted.

19.2 Changes apply only going forward. They do not apply to any dispute that arose, or of which either party had notice, before they took effect.

19.3 If you do not agree, you may cancel before the change takes effect and ask us to refund any prepaid unused portion. Prior versions are available on request.

20. General

20.1 Entire agreement. These Terms, the Data Processing Addendum (where it applies) and the Privacy Policy are the entire agreement about the Service. If they conflict, these Terms control, except that the DPA controls on processing personal data on your behalf and the Privacy Policy on our own handling of personal data.

20.2 Notices. We may send notices to the email address on your account; they are effective when sent. You may send notices to hello@upradar.ai or to MAYA Tech Services LLC, 8 The Green, Ste A, Dover, DE 19901, USA.

20.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, with notice to you.

20.4 Third-party services. Stripe processes payments under its own terms.

20.5 Force majeure. Neither party is liable for failures caused by events beyond its reasonable control, except for payment obligations.

20.6 Severability and no waiver. If any provision is found unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver of it.

20.7 Export. You will not use or export the Service in violation of U.S. or other applicable export-control or sanctions laws. We may suspend access, without liability, where we reasonably believe section 2.3 or this section applies.

20.8 Relationship. The parties are independent contractors.

20.9 Language. These Terms are written in English. Any translation is for convenience only.

20.10 Contact. hello@upradar.ai.